Things can go wrong when you book an Airbnb listing: the host leaves town without arranging a key exchange, or the cleaning service never showed up between guests. At a normal hotel, you’d call the front desk. With an Airbnb, you call the company’s customer experience team. Airbnb’s virtual “concierge” team is growing rapidly—along with the rest of the company—which is why the company is opening its first standalone CX center in the United States in Portland, Oregon...
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