Long live the king of laptop tech support! Apple's got a history of agents answering issues accurately with a polite, friendly manner. While we'd love it if Apple would answer questions on Facebook (there's a lot of business communication tech in Messenger), the combination of Twitter, live online chats, its support app and phone calls provides a solid base for the company's support. Oh, and there's also the Genius Bar, which is widely available, thanks to its placement in every Apple Store.
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https://www.laptopmag.com/articles/apple-tech-support?source=Snapzu
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